2.0 Cymtrix Training Systems is committed to providing the best customer service possible and will endeavour to process each inquiry as quickly as possible.

3.0 Cymtrix Training Systems is committed to providing our customers with high quality service which meets their reasonable expectations.

4.0 Cymtrix Training Systems recognizes that our customer's needs are as unique and varied as the individuals themselves. When we conduct trade, it will be fair and completed in an appropriate time frame. Our customers will be treated with honesty and integrity at all times.

5.0 Cymtrix Training Systems recognizes that by providing a high quality and effective customer response that we are helping to service our customers in the best possible way.

6.0 We will listen to our customers and try to provide the products and services that they really want.

7.0 We will not assume that we know what customers want; we will establish and listen to the facts.

8.0 We will not give any customer the 'run-around'. If an individual cannot directly help a customer, it is their responsibility to ensure that they find someone who can. They will then escalate the situation and put that person directly in contact with the customer. If that person who is able to help the customer is unavailable for any reason, then it is the responsibility of the person who originally received the call to ring back the customer and advise them of a time and date when the appropriate person will be in a position to help them.

9.0 Answers to any inquiry or complaint will be easy to understand. They will be clear, concise and straight to the point. They will also directly address the original inquiry or complaint.

10.0 All telephone or email contact inquiry form messages or complaints will receive at least an initial response by the next working day.

11.0 All employees dealing with customers will identify themselves either verbally or in writing and when answering the telephone will give their first name.

12.0 Our aim is the efficiency of service delivery in the interest of genuine customer concerns. Cymtrix Training Systems reserves the right to limit the use of staff and resources on false or unreasonable demands.